Description

TestSprite is building the world's most advanced AI-powered software testing agent — helping developers and QA teams plan, generate, run, and debug tests automatically. Backed by top investors and trusted by thousands of dev teams worldwide, we're scaling fast and looking for a Customer Support Specialist to help our users get the most out of TestSprite.

You'll be one of the first points of contact for our customers — helping troubleshoot issues, guide onboarding, and collaborate with our product and engineering teams to continuously improve user experience.

What You'll Do

• Respond to customer inquiries via chat, email, and community channels.

• Troubleshoot product or account issues and provide clear, empathetic guidance.

• Escalate complex issues to engineering when necessary and follow through on resolutions.

• Assist new users with onboarding and getting started.

• Document recurring issues and user feedback for the product and QA teams.

• Contribute to improving internal support processes and FAQs.

• Maintain a positive, professional tone that reflects our customer-first values.

What We're Looking For

• 1–3 years of experience in customer support, technical support, or client success (SaaS experience preferred).

• Strong communication and problem-solving skills.

• Tech-savvy and comfortable learning new tools quickly.

• Empathetic, patient, and great at simplifying complex topics.

• Organized, detail-oriented, and able to manage multiple conversations at once.

• Based in or willing to relocate to the Seattle area (hybrid work environment).

Nice to Have

• Experience supporting developer tools, AI platforms, or B2B SaaS products.

• Basic familiarity with software testing, APIs, or developer workflows.

• Experience using tools like Intercom, HubSpot, or Zendesk.

• Familiarity with Discord or community-based user engagement.

Why TestSprite

• Join a fast-growing AI startup shaping the future of software testing.

• Work directly with founders and core team members.

• A supportive, collaborative, and flexible hybrid culture.

• Competitive salary and potential for career advancement.