TestSprite is building the world's most advanced AI-powered software testing agent — helping developers and QA teams plan, generate, run, and debug tests automatically. Backed by top investors and trusted by thousands of dev teams worldwide, we're scaling fast and looking for a Customer Support Specialist to help our users get the most out of TestSprite.

You'll be one of the first points of contact for our customers — helping troubleshoot issues, guide onboarding, and collaborate with our product and engineering teams to continuously improve user experience.

• Respond to customer inquiries via chat, email, and community channels.
• Troubleshoot product or account issues and provide clear, empathetic guidance.
• Escalate complex issues to engineering when necessary and follow through on resolutions.
• Assist new users with onboarding and getting started.
• Document recurring issues and user feedback for the product and QA teams.
• Contribute to improving internal support processes and FAQs.
• Maintain a positive, professional tone that reflects our customer-first values.

• 1–3 years of experience in customer support, technical support, or client success (SaaS experience preferred).
• Strong communication and problem-solving skills.
• Tech-savvy and comfortable learning new tools quickly.
• Empathetic, patient, and great at simplifying complex topics.
• Organized, detail-oriented, and able to manage multiple conversations at once.
• Based in or willing to relocate to the Seattle area (hybrid work environment).

• Experience supporting developer tools, AI platforms, or B2B SaaS products.
• Basic familiarity with software testing, APIs, or developer workflows.
• Experience using tools like Intercom, HubSpot, or Zendesk.
• Familiarity with Discord or community-based user engagement.

• Join a fast-growing AI startup shaping the future of software testing.
• Work directly with founders and core team members.
• A supportive, collaborative, and flexible hybrid culture.
• Competitive salary and potential for career advancement.